How outsourcing PA business support helped give back time and reduced stress

When a busy firm of solicitors realised that a routine administrative task was negatively impacting on their workflow and personal time, they called in professional help. No longer do they give up their weekends to stay on top of admin tasks such as filing – instead they have the peace of mind that this often onerous task will be completed efficiently, ensuring the firm is in perfect order and ready for their annual audit.

The Client
Crane and Staples are an independent firm of solicitors based in Welwyn Garden City. For the past 40 years they have provided expert legal help to individuals and businesses in the local area, with many of their clients part of families who have used the firm for generations.

The Challenge
Financial files need to be in order and archived ahead of an annual audit but filing could not be a priority task for the finance team, who were always busy supporting their professional colleagues. As the annual audit approached, team members regularly gave up their weekends to ensure that everything was in place to simplify the audit process.

The Solution
Every month for the past 5 years, a member of the Hour Hands team may be found in the Crane & Staples office, archiving and filing files that are no longer in use. Employing a professional business PA to fulfill this task, frees up the finance team to focus on productive financial tasks – and ensures that they get to enjoy their very valuable free time.

The Result
Crane and Staples enjoy multiple benefits by outsourcing their filing to Hour Hands. Not only does the finance department have the peace of mind that this time consuming task is completed professionally, and they will be ship-shape ahead of their audit, they have built ongoing trust with our team. This has led to Crane and Staples outsourcing additional tasks including the management of their monthly staff payroll.

“We are so happy when it is time each month for our business PA to visit. We email our team members to let them know, and they race to close files ready for filing. We were so impressed with the efficiency of the team that we asked them to run our payroll. If you need professional administrative support, then we would highly recommend Hour Hands.”

To find out more about our business PAs and payroll support, simply call us on 01727 818262 or click here. We will ask how we can help you and offer a solution either on an hourly rate or package cost. The choice is yours – we’re simply here to help